Annie's Interiors Polices
Annie’s Interiors Polices for Prices, Payments, Shipping and Handling, Damage Claims, Cancellations and COD Returns, Return Policy, Custom Orders, and Office Hours.
Many people like to know about the company behind the products they buy. The objective of our business is to provide a high quality product and reliable service for our customers. We hope you will enjoy visiting our web site and purchasing our products as much as we enjoyed providing them for you.
Annie's Interiors Store Polices
- There is a no return policy on special size custom orders and special sale items, unless damaged in shipping. We pay all shipping costs on damage returns only. On all other approved returns the shipping costs are the customer’s responsibility.
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- Customer pays shipping and handling on all orders. Our goal is to ship your order within 7 to 14 business days or shortly after receiving the full payment for that specific order. Your order may take longer depending on our order volume. Please note that all of our draperies, valances, etc are made after the order is placed. If you have not received your shipped order with in two weeks of full payment please contact us.
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- If damage occurs, please accept our apologies for the inconvenience. Contact shipper immediately! KEEP CARTON AND PACKING INTACT. Then contact us for replacement or credit on merchandise. We are not responsible for any loss or damage that may occur in transit by the freight line. Failure to follow the above instructions will void the insurance and limit our ability to give you credits or replacements.
- Prices do not include shipping and handling. Prices are subject to change. We are not responsible for any print or online errors. 6% sales tax will be charged on shipments made with in the state of Pa.
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- C. O. D. returns will not be accepted without approval. Any products returned without an authorization invoice number will be billed a 10 percent handling fee and all shipping costs. For reasons other than damage, return shipping is customer’s expense. It is the purchaser’s responsibility to properly package and insure merchandise authorized for return. All cancelled orders will be billed a 25% cancellation fee.
- Our payment gateway is PalPal. PayPal accepts all major credit cards. Other pre-arranged methods: check, or money order. Shipments will be processed after payment is received and processed in full. The service fee on all returned checks is $45.00
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- We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. All of our window coverings are made after they are ordered. There is a 20% restocking fee on all autorized returns. Please note that the shipping charges are not refunded. Return shipping charges are the responsibility of the customer (except in those cases where we were at fault)